B2C Banking App

The scope: A new, unified banking app that delivers best in class experience to their users.
Our team particularly focused on how to integrate safety and fraud features into the app and come up with concepts to solve it.

Team: Wide 30+ people team, including various roles and stakeholders, my role - Lead UX Designer.

Year: 2024

01. Information Synthesis

As we already had a lot of materials from the clients side, one of the first steps, was to synthesize all existing data into one summary.

This included look at any existing research, benchmark analysis, and any existing solutions that already exists.

02. Co-creation Workshop

As the next step, we facilitated a co-creative workshop, together with the client, in order to come up with creative concepts and involve wide variety of different stakeholders in the design process.

The results:

25 concept ideas, in order to improve user end-to-end experiences in fraud.

03. The Concepts

The next step, was to refine the concepts - both in a more tangible format, as well as what would be the entry points, features, as well as business benefit.